Support Center
Here you will get help
Before you buy
Why do I need an emergency watch if I already have a mobile phone?
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Unlike a mobile phone, a wristwatch is always within reach. Pushing one button is enough to set off an emergency alarm chain.
Can I use the Limmex Watch also for normal telephone calls?
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With the exception of a monthly emergency call test, the emergency call function of the Limmex Watch must be used only in emergency situations.
How good is the voice quality of the Limmex Watch?
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The sound quality is best if the user speaks into the microphone at a distance of 20-30 cm.
Do I require a mobile phone subscription for the Limmex Emergency Watch?
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Yes. To be able to use the alarm function, after buying the watch, a subscription has to be made. Subscriptions are only available at Limmex. There is a built-in miniature SIM-chip inside the Limmex Watch which cannot be exchanged. End customers do not have to worry about a mobile phone subscription or phone charges – this is all integrated in the Limmex service.
Who should be called in case of an emergency?
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You need to specify upfront who should be called in an emergency situation and in what order. Consider your personal needs when deciding which people would be best suited to receive an emergency call. These may be people from your private life (family members, friends, neighbours, etc.), your professional life (company’s reception, security officials, etc.) or from the medical environment (your company's switchboard, security services, etc.) or from the medical profession (family doctor etc.). Please inform the persons selected that they may receive an emergency call.
Does the health insurance company participate in the cost of the Limmex emergency watch?
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Depending on the field of application and insurance coverage, there are health insurance funds which participate in the costs of emergency call devices. Please consult your doctor or the health insurance company for clarification.
Functionalities
Where does the Limmex Watch work?
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The Limmex Watch uses the mobile network of a telecommunication company. Depending on the country, close to 100% of populated areas are covered. Its use cannot always be guaranteed, however, particularly in more remote areas and in cellars, garages, etc.
How frequent are false alarms?
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Limmex has invested greatly in preventing false alarms. When the emergency call button is pressed, a beep will sound for 10 seconds. You can cancel the alarm during these 10 seconds by pressing the button "Stop the alarm" on the display. Furthermore, by installing the emergency call button on the right side of the watch case, triggering of false alarms is reduced.
Can I call the Limmex Emergency Watch?
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It is not possible to make calls to a Limmex Watch in normal operation. Once you have triggered an emergency call, calls can be made to the watch over a period of 30 minutes in order to ensure that the required help is provided. Your Limmex Watch will accept incoming calls automatically during this period.
What should I do if my watch does not work?
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Contact your customer service, keep your watch-code ready.
Localization
Is it possible to locate the Limmex Watch?
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In the vast majority of situations, it is possible for the wearer of the Limmex Watch to inform the called persons about his/her location in almost all cases.
Limmex Watches can be located by individual persons and/or emergency response centres. Limmex Watches with GPS can be located by individual persons and/or emergency response centres. After an alarm has been triggered, a connection to GPS satellites is automatically established to pinpoint the location of the watch. When a registered helper accepts an emergency call, he then receives an SMS with a link to a map.
How long does it take for the receiver of the emergency call to receive an SMS?
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It normally takes up to four minutes until the receiver of the emergency call receives an SMS. Depending on the length of the emergency call, the SMS may be received during the conversation or afterwards.
What happens when the receiver of the emergency call cannot or has not received an SMS?
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The receiver of the emergency call should always enquire about the location of the watch wearer during an emergency call.
In order for the receiver of the emergency call to see the position of the watch even without an SMS, we recommend that you send the link to the map to all the people who could help you. This allows them to access the map online at any time.
The receiver of the emergency call cannot open the link in the SMS.
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This can occur when the phone of the receiver of the emergency call does not have internet access or is not supported by the SMS app. Alternatively, the link can be copied and opened via the mobile phone‘s internet app.
Other considerations
Changing the strap.
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You can obtain replacement straps for Limmex Watches at any watch dealer. Metal straps cannot be used for technical reasons.
Is the watch rechargeable?
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Yes, the battery of the Limmex Watch can be recharged. Without emergency, this should be done daily. For security reasons, Limmex suggests to recharge the battery after an emergency call.
On the screen, the battery indicator flashes as soon as the battery is to be charged.
What is the size of the new Limmex Watch?
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The height of the watch case is 14mm, the diameter 41mm. With these dimensions, the watch meets the proportions of classic watches such as the old Limmex-Watch.
Could the released GSM-radiation be harmful?
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The mobile phone part of the Limmex Watch is only active for a short period during an emergency. As a result, the release of radiation from a Limmex Watch is far lower than that of a normal mobile phone.
Is the Limmex Watch waterproof?
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Yes, the Limmex Watch is dust and waterproof (IP67 certification).
Contact
We would be pleased to answer your questions. Do not hesitate to contact us.
Limmex AG
Mediacampus
Baslerstrasse 30
CH-8048 Zürich
Switzerland
Customer service
+41 44 577 74 00*info@limmex.com
LIMMEX Servicecenter – Germany
+49 277 14 089 089*info@limmex.de
*at local rates