Support Center
Here you will get help
Limmex Emergancy Watch
How do you make an emergency call with your watch?
To make an emergency call, press the alarm button for about 3-4 seconds until the clock vibrates three times. A beep will then sound to alert you to the alarm condition. While the beep sounds, you have the option of stopping the alarm by briefly touching the "Cancel" box on the screen. If you stop the alarm within this time, nobody will be called. After about 10 seconds, a connection to the contact person(s) or the emergency call centre will be established. It usually takes about 30 seconds for the phone to ring for the first recipient. If you have stored several emergency contacts, the Limmex emergency call centre will call all the contacts one after the other until someone answers the call.
How does the contact person on file answer the emergency call?
After the contact person has answered the emergency call, the following voice message will sound: "This is a Limmex emergency call. If you want to answer the alarm, press the two key or say ''Limmex''."
In order for the alarm to be answered with the two key, the number two must be pressed immediately after the sentence "...press the two key". If the person wants to accept the alarm with "Limmex", he/she must answer with "Limmex" at the end of the announcement.
If the person waits until the end of the announcement, the announcement starts again from the beginning and the function of button two is omitted.
As soon as the contact person has confirmed the call, a voice connection to the Limmex carrier is established. During the emergency call process, the built-in microphone and loudspeaker can be used to talk to the receiver, just like a normal telephone. The receiver can discuss the necessary steps and organise help. If a contact person does not pick up, all other deposited emergency contacts are called one after the other until someone answers the emergency call. If you have selected a subscription with an emergency call centre, this is available 24/7.
In order for the alarm to be answered with the two key, the number two must be pressed immediately after the sentence "...press the two key". If the person wants to accept the alarm with "Limmex", he/she must answer with "Limmex" at the end of the announcement.
If the person waits until the end of the announcement, the announcement starts again from the beginning and the function of button two is omitted.
As soon as the contact person has confirmed the call, a voice connection to the Limmex carrier is established. During the emergency call process, the built-in microphone and loudspeaker can be used to talk to the receiver, just like a normal telephone. The receiver can discuss the necessary steps and organise help. If a contact person does not pick up, all other deposited emergency contacts are called one after the other until someone answers the emergency call. If you have selected a subscription with an emergency call centre, this is available 24/7.
How is an emergency call ended?
The emergency call is ended when the called contact person or the emergency call centre hangs up the phone.
Where can I use the emergency watch?
The emergency watch works with mobile phone technology and can be used both at home and on the road. The watch works wherever a mobile phone can be received, i.e. in the vast majority of areas in Switzerland. Depending on the subscription, it can also be used outside Switzerland (EU countries). In remote areas as well as in cellars, garages, etc., however, use cannot be guaranteed in all cases.
Why have an emergency watch when I have a mobile phone?
The emergency watch is worn on the wrist. In the event of an emergency, the alarm can be triggered immediately and only by pressing a single button. This saves valuable time, as there is no need to search for the right contact in the mobile phone.
Can I use the emergency watch for normal telephone calls?
With the exception of a monthly test emergency call, the emergency call function of the Limmex emergency call device may only be used in emergency situations.
Is it possible to call the emergency watch?
In normal operation it is not possible to call the Limmex emergency call centre.
After an emergency call is triggered, the watch can be called back for 60 minutes to ensure that the necessary assistance is provided. During this period, the Limmex emergency call centre automatically accepts incoming calls.
After an emergency call is triggered, the watch can be called back for 60 minutes to ensure that the necessary assistance is provided. During this period, the Limmex emergency call centre automatically accepts incoming calls.
How good is the voice quality of the emergency watch?
The best voice quality is achieved when you speak from a distance of 20-30cm towards the clock.
Note: The volume is fixed and cannot be adjusted.
Note: The volume is fixed and cannot be adjusted.
What to do if a false alarm is triggered?
While the beep sounds (approx. 10 seconds), you have the option of stopping the alarm by briefly touching the "Cancel" field on the screen. If you stop the alarm within this time, nobody will be called. In addition, the emergency call button is attached to the watch in such a way that the risk of an unintentional triggering is minimal.
Can the emergency watch be localised?
The emergency watch has GPS, GSM and WiFi. In case of an alarm, the position of the watch carrier is determined. The called contact persons receive an SMS immediately after an alarm is triggered. This SMS contains a link. If the contact person now clicks on the link, the position of the watch wearer is displayed on the map.
Note: It is strongly recommended to always ask the watch wearer for his location.
Note: It is strongly recommended to always ask the watch wearer for his location.
Why can't the emergency call recipient open the link in the SMS?
If the contact person does not have Internet access via the phone or the SMS app does not support this. Alternatively, the link can be copied and opened in the internet app of the mobile phone.
What to do if SMS reception is not possible because a landline number is stored?
The administrator, who can edit the helpers' contact details, has access to the alarm history at any time. If he clicks on the alarm there, the map with the location of the watch wearer appears there as well.
Does the emergency watch have a rechargeable battery?
Yes, the emergency watch has a rechargeable battery that needs to be charged every 7 days for 3-4 hours. After the emergency call has been made, the battery must be charged for 2 hours. A red bar on the display of the watch indicates that the battery is almost empty. The watch must be recharged immediately. When the watch is fully charged, all 4 bars appear in green on the display.
What does the battery charge status on the display of the Limmex emergency clock mean?
- All 4 bars are green = battery is fully charged
- 3 bars grey/white = 75% battery power
- 2 bars grey/white = 50% battery power
- 1 bar grey/white = the Limmex emergency call unit still has a battery capacity of 25
- 1 bar red = the battery is almost empty and must be charged immediately
Can the radiation emitted be harmful?
No, the watch only switches the mobile phone briefly on when an alarm is triggered. Accordingly, the radiation exposure of the Limmex emergency call device is much lower than that of a normal mobile phone. In normal use, the emergency call box does not emit any radiation.
Is the emergency watch waterproof?
Yes, the emergency watch is dust and waterproof (IP67 certification - max. one metre water depth for max. 30 minutes).
When must a restart be carried out?
The emergency watch is a mini mobile phone and a complex marvel of technology. Just like a normal mobile phone, interference can occur from time to time. In rare cases, it may be necessary to restart the emergency call. You will need to restart the clock in the following two situations: 1. if you want to read the time on your Limmex emergency call centre and find a black screen instead of the time display. 2. if you do not see a time display after charging the clock.
How does a restart work?
Place the watch in the charging cradle and connect it to the power supply. Press the alarm button for 10 seconds, then release the button. The watch will now restart from scratch. After about 40 seconds the time will be displayed and the watch will be fully functional again.
How can the clock be switched off?
The emergency watch can be switched off by pressing the alarm button for a long time (approx. 10 seconds).
Where can I get replacement wristbands for the emergency watch?
Spare bracelets for the Limmex emergency watch are available from us as well as from any watch dealer.
What do I do if my emergency watch no longer works?
What do I do if my emergency call clock no longer works?
Limmey Emmergancy Button Feelsafe
How do you trigger an emergency call with the button?
To make an emergency call, press the alarm button for about 3 seconds. The unit will vibrate briefly to confirm the emergency call. The connection is now made to a contact person or the emergency call centre. If you have stored several emergency contacts, the Limmex emergency call button calls all the contacts one after the other until someone answers the call. You can now speak with the built-in microphone and loudspeaker, just like a normal telephone. The contact person/emergency call centre can then discuss the necessary steps with you and organise help.
How does the contact person on file answer the emergency call?
After the contact person has answered the emergency call, the following voice message sounds: "This is a Limmex emergency call. If you want to answer the alarm, press key two. If you cannot answer the alarm at the moment, press the first key.". As soon as the contact person has acknowledged the alarm by pressing key two, a voice connection to the Limmex carrier is established. During the emergency call process, you can speak to the receiver using the built-in microphone and loudspeaker, just like a normal telephone. The receiver can discuss the necessary steps with you and organise help. If a contact person presses key one or does not answer the phone because they cannot answer the alarm at the moment, all other emergency contacts stored in the system will be called in succession until someone confirms the emergency call with key two. If you have selected a subscription with an emergency call centre, it is available 24/7.
How is an emergency call ended?
The emergency call is ended by pressing the alarm button again or by the contact person/emergency call centre hanging up the phone.
Where can the emergency call button be used?
The emergency call button with mobile phone technology and can be used both at home and on the move. The emergency call button works where a mobile phone also has reception, i.e. in the vast majority of areas in Switzerland. Depending on the subscription, it can also be used outside Switzerland (EU countries). In remote areas as well as in cellars, garages, etc., however, use cannot be guaranteed in all cases.
Why an emergency call button when I have a mobile phone?
The emergency call button is worn as a pendant around the neck or clip on the belt. In the event of an emergency, the alarm can be triggered immediately and only by pressing a single button. This saves valuable time, as there is no need to search for the right contact in a mobile phone.
Can the emergency call button also be used for normal telephone calls?
With the exception of a monthly test emergency call, the emergency call function of the Limmex emergency call button may only be used in emergency situations.
Is it possible to call on the Limmex emergency call button?
It is always possible to call the emergency button. When an incoming call is received, the unit will briefly vibrate and ring. The call is automatically answered by the FEELSAFE.
How good is the voice quality of the emergency button?
The best voice quality is achieved when you speak from a distance of 20-30cm towards the button.
Note: The volume is fixed and cannot be adjusted.
Note: The volume is fixed and cannot be adjusted.
Can the emergency button be localised?
Yes, the emergency button can be located at any time by means of an SMS. This is done by sending the word "loc" in the SMS to the Feelsafe telephone number. The emergency button then sends an automated SMS with the GPS location coordinates. By tapping on the link, the position of the Feelsafe is displayed on a map. It is possible to request the current location outside, but not inside a building.
In the event of an alarm, the position of the equipment carrier is automatically determined. The called contact persons receive an SMS immediately after an alarm is triggered. This SMS contains a link. If the contact person clicks on the link, the position of the device carrier is displayed on the map.
Note: It is strongly recommended to always ask the equipment carrier for its location.
In the event of an alarm, the position of the equipment carrier is automatically determined. The called contact persons receive an SMS immediately after an alarm is triggered. This SMS contains a link. If the contact person clicks on the link, the position of the device carrier is displayed on the map.
Note: It is strongly recommended to always ask the equipment carrier for its location.
Why can't the emergency call recipient open the link in the SMS?
If the contact person does not have Internet access via the phone or the SMS app does not support this. Alternatively, the link can be copied and opened in the internet app of the mobile phone.
What to do if SMS reception is not possible because a landline number is stored?
The administrator, who can edit the helpers' contact details, has access to the alarm history at any time. If he clicks on the alarm there, the map with the location of the equipment carrier appears there as well.
Does the Limmex emergency call button have a rechargeable battery?
Yes, the emergency button has a rechargeable battery, which must be charged every 3-4 days for 2-3 hours. After the emergency call has been made, the battery must be charged for 2 hours. A bumpy, faster flashing of the blue LED light indicates a low battery level and the wearer is requested to recharge the device. During the charging process the red LED light on the charging station lights up. When the emergency call button is fully charged, the red LED light turns off.
Why is my emergency call button vibrating?
The emergency call button vibrates in the following situations:
- when the emergency call button is placed in the charging station for charging, it announces the charging process with a short vibration
- when the unit is switched on
- if an emergency call has been triggered, a short vibration of the device is made for confirmation.
- for an incoming call to the machine
Why is the green light flashing?
If the green LED light flashes, the emergency button is connected to the mobile phone network.
When does the blue light flash or glow?
- the flashing of the blue LED light at regular intervals indicates to the wearer that the device is active and switched on.
- While charging in the charging station, the blue LED light on the device is permanently lit and indicates the charging mode to the wearer.
- a bumpy, faster flashing of the blue LED light indicates low battery status and the wearer is asked to charge their device.
Why does the blue LED light switch off in between?
If the emergency button is not moved for a certain period of time, the unit is in sleep mode and the blue LED goes out.
Why is the red LED light on the charging station illuminated?
While the emergency button is charging, the red LED light on the charging station lights up red to indicate that charging is in progress. As soon as the battery is fully charged, the red LED light goes out and the emergency call button is ready for use again.
What carrying options are available for the wearer?
The emergency call button can be worn as a pendant on the supplied lanyard as well as on the matching belt clip.
Note: Carrying the device loose in your pocket can lead to unwanted false alarms.
Note: Carrying the device loose in your pocket can lead to unwanted false alarms.
Can the radiation emitted be harmful?
The feelsafe is always connected to the network, so the radiation are similar as a phone.
Is the emergency call button waterproof?
The device is water-repellent and must not be kept under water.
Note: Do not use the device in the shower.
Note: Do not use the device in the shower.
Home Emergency Device Staysafe
How do I make an emergency call with the home emergency device?
To trigger an emergency call, briefly press the alarm button on the Carephone or the emergency call bracelet. The Staysafe will respond with a voice announcement as soon as the emergency call is triggered. A connection to the contact person(s) or the emergency call centre is established. It usually takes about 30 seconds for the phone to ring at the first recipient. If you have stored several emergency contacts, the Limmex home emergency call system will call all the contacts one after the other until someone answers the call.
How does the contact person on file answer the emergency call?
After the contact person has answered the emergency call, the following voice message sounds: "This is a Limmex emergency call. If you want to answer the alarm, press key two. If you cannot answer the alarm at the moment, press the first key.". As soon as the contact person has acknowledged the alarm by pressing the two key, a voice connection to the device user is established. During the emergency call process, you can speak to the receiver via the base station using the built-in microphone and loudspeaker, just like a normal telephone. The receiver can discuss the necessary steps with you and organise help. If a contact presses the first key or does not answer the phone because he or she cannot answer the alarm at the moment, all the other emergency contacts stored in the system are called in succession until someone confirms the emergency call with the second key. If you have selected a subscription with an emergency call centre, it is available 24/7.
How is an emergency call ended?
The emergency call is ended when the called contact person or the emergency call centre hangs up the phone.
Can the home emergency call also be used for normal telephone calls?
Yes, it is always possible to make a video call to your contacts. To call a contact, click on the phone icon. The list of contacts who have registered via the downloaded app appears. Simply click on the person you want to call to make the call.
Is it possible to call the house emergency number?
The free "Together" app allows relatives and friends to send text and picture messages to the Staysafe owner and make video calls. The app can be downloaded from Google Play or the App Store (Apple). After installing the app, your contacts only need to enter their first name, mobile phone number and your Staysafe phone number. This is located on the back of the device. When a call comes in, the Staysafe triggers a warning tone and the name of the caller appears on the display. To answer the call, press the green handset. To reject the call, press the red handset.
Is the emergency bracelet waterproof?
Yes, unlike the base station, the emergency wristband is waterproof and can be worn when showering.
Does the home emergency device work without an Internet connection?
Yes, the home emergency device works via the mobile phone network.
In exceptional cases, if no mobile phone network is available, an Internet connection is required to start up the device.
In exceptional cases, if no mobile phone network is available, an Internet connection is required to start up the device.
Does the home emergency device have to be permanently connected to the mains?
The device must always be connected to the mains supply. In the event of a power failure, the internal battery is active for 24 hours and an emergency call can still be made.
From which countries is it possible to make video calls and send pictures/photographs to the home emergency device?
A video call as well as sending pictures/photographs can be made to the home emergency device from any country, as long as there is a sufficient mobile network connection and the "Together" app has been successfully downloaded on the corresponding smartphone.
How far can I move away from the base station when I wear the wristband with built-in fall detection?
The connection to the base station is guaranteed up to 100 metres away.
Does the bracelet have a microphone?
No, there is no microphone built into the bracelet. Communication takes place via the base station.
General questions
Do I have to buy a mobile phone subscription for the Limmex emergency devices?
Yes, in order to use the emergency call function, a subscription must be purchased from Limmex AG after the purchase of the emergency device. The included SIM card cannot be replaced. The costs for this SIM card and the call charges associated with the subscription are part of the Limmex subscription.
Who should I leave as contact person?
We recommend people from the private sphere (family members, acquaintances, neighbours, etc.), from the professional sphere (reception centre of your company, operational security, etc.) or from the medical sphere (family doctor or Spitex, etc.). In an emergency, the people will be called in the order you have specified until someone answers. We recommend that you inform the stored contact persons in advance.
How can I cancel my subscription?
You can cancel your subscription at any time by giving 14 days' notice in writing by e-mail or by post to the end of the contract period. The term of this contract depends on the selected billing period. If, for example, you select an annual payment method, the contract term is also one year. If you choose a 3-month payment, it is 3 months.
Does the health insurance company contribute to the costs of the Limmex emergency call devices?
Depending on the area of application and insurance coverage, there are health insurance companies that contribute to the costs of emergency call devices. Please contact your doctor or health insurance company for clarification.
Why do the emergency call devices have a foreign telephone number?
The Limmex emergency devices have a SIM card from the Austrian telecommunications company T-Mobile and thus enable the devices to access all 3 Swiss mobile phone networks, e.g. Swisscom, Salt and Sunrise, by roaming. This ensures the best possible coverage for the device user.
Contact
We would be pleased to answer your questions. Do not hesitate to contact us.
Limmex AG
Mediacampus
Baslerstrasse 30
CH-8048 Zürich
Switzerland
Customer service
+41445777400*info@limmex.com
Limmex Servicecenter – Germany
+49 277 14 089 089*info@limmex.de
*at local rates